If you need assistance or have questions, we are happy to help:
Call us at 1-877-215-2677
Our staff is standing by from 9 am to 6 pm PST Monday-Friday.
You can also e-mail us at Support@LampsExpo.com.
- How do I know your site is secure?
- What is your 120% Price Guarantee?
- How do I cancel my order?
- What is your return Policy?
- Do I have to pay a re-stocking fee?
- What if the item I receive is broken or defective?
- What if I received the wrong item?
- What are your disclaimers and site terms?
- - Our checkout pages are served on secure pages (https) and are encrypted.
- - Our checkout uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time you enter personal data or a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on servers.
LampsExpo.com is committed to a satisfying shopping experience. As part of our commitment, we want you to feel confident you are getting the best prices on all our products. Taking advantage of our 120% Price Guarantee is simple. If you find the same item for less, we will meet the competitor’s price and pay you 20% of the price difference.
The following rules apply:
- - Low Price Guarantee request must be initiated within 14 days of purchase.
- - Item must be available from an authorized dealer.
- - Price must be published or on a written quote.
- - Competitors price must be on the same item, from the same manufacturer, and with the same options.
- - The price guarantee policy does not apply to clearance or overstock items.
Our Low Price Guarantee cannot be used or combined with any coupon or bulk pricing offer. This offer does not apply to clearance items, manufacturer discount offers, or typographical errors. This offer precludes dealers from making a request. LampsExpo.com reserves the right to determine if the requirements are met and if the request represents a fair comparison on the same item. This offer excludes freight charges on over-sized items. Competitor’s price must include shipping and handling fees if the item was shipped by LampsExpo.com at no cost. Pricing for brands that implement a universal pricing policy can only be matched.
LampsExpo.com values your privacy. We do NOT share, trade, or sell your information with anyone. Contact information is ONLY used by us to provide customer support, and notify recepients of available discounts and promotions.
You may cancel your order by calling us toll-free at 1-877-215-2677 or emailin us at support@LampsExpo.com.
Orders that have not been shipped may be cancelled at no charge. We make every effort to ship your order as quickly as possible, and will make every attempt to cancel your order. However, many of our products ship direct from the manufacturer to you. If an item has already been shipped or processed for shipping, we cannot cancel the order. Returns will be subject to our return policy.
In the event that you would like to cancel your order and it is not being shipped from our warehouse, we will need to confirm with the individual manufacturer that your order has not been shipped. Once we have confirmation that your order has been cancelled, we will credit your account.
If you are not satisfied with your purchase within 30 days, for any reason, you may request and RGA (return goods authorization) and a refund. No returns are allowed after 30 days of purchase.
The following items are non-returnable:
- - Items that are custom made or made-to-order
- - Clearance and open box items
- - Items that have beeen altered, installed, or are otherwise NOT in resellable condition and in original packaging
- - Items returned without an RGA
- - Products from Robert Abbey, Schonbek, Fine Art Lamps, Swarovski Lighting
*The following products do have a restocking fee of 25%: Hubbardton Forge,Troy, CSL, Corbett, orders of $1,000 or more, and items ordered at a quantity of 4 or more. If you need to purchase 4 or more of an item, and are unsure, please make a purchase of one to make sure the product will meet your needs.
Once you have an RGA:
- - Include all original packing materials, proof of purchase, manuals and accessories with the product to avoid any additional fees.
- - We recommend items be returned via UPS or insured parcel post for proof of delivery. Be certain the items are secure in their packaging so damage does not occur while they are in transit back to our warehouse. We also recommend that you reuse the original shipping carton and packing materials.
- - Buyer is responsible for all freight charges, including the cost of the original shipment to buyer on orders that qualified for a Free Shipping promotion.
- - Credit is issued, less restocking and shipping fees, once the return has been processed by the manufacturer. Approval and processing of returns varies based on manufacturer.
The re-stocking fee is a fee that we are charged when returning the item to the manufacturer. It is one of the terms of our contract; however, we do our best not to pass on this cost to our customers. For this reason, we will cover the restocking fees, meaning you do NOT pay a restocking fee (other than brands specified below), so long as you make the replacement order of equal or higher value with us. If you are in any way unsure about the viability of a product feel free to contact one of our product specialists for our. We will do everything we can to help make the right selection.
*Despite our best efforts, products do occasionally arrive with broken glass. Items received with broken glass are not considered defective products. Upon notification, we will do our best to send you the replacement glass in a timely manner and at no cost. It is the buyers responsibility to notify seller of any damage to the fixture within a reasonable time, not to exceed 48 hours after delivery.
*The following products do have a restocking fee of 25%: Hubbardton Forge, Bruck, Troy, CSL, Corbett, custom made items from Meyda and Kalco, orders of $1,000 or more, and items ordered at a quantity of 4 or more. If you need to purchase 4 or more of an item, and are unsure, please make a purchase of one to make sure the product will meet your needs.
Items that are received broken or in defective condition will be replaced at no cost to buyer. Damaged boxes and packaging should not be accepted. It is the buyer's responsibility to inspect shipments immediately and notify us of any defect.
In cases where an item is shipped incorrectly due to our error, we will issue a call tag for pickup and send out the correct item. It is the customers duty to inspect shipments upon arrival and notify us of any errors in shipment. Under no circumstances will replacements or exchanges be accommodated if the item has been modified, installed, or is no longer in original packaging and saleable condition.
Product Pricing and Availability:
From time to time an entry error may occur in the contents of the site. By placing an order(making offer) with LAMPSEXPO.COM or any of the affiliated sites, you are accepting this possibility and will not hold LAMPSEXPO.COM responsible for any error resulting in incorrect information (including pricing and availability), resulting from typographical, photographical, or other errors. With respect to orders made to LAMPSEXPO.COM , we cannot confirm the price of an item until your order/offer is received. Despite our efforts, a small number of the items on our websites may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you with the correct pricing or cancel your order and notify you of such cancellation. By submitting your order, you agree that LAMPSEXPO.COM will not be held liable for price discrepancies and you acknowledge and understand that human error does occasionally occur, especially when dealing with such a large number of items. You also understand that we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
We do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product you purchase from us is not as described, your sole remedy is to return it in unused condition; however, items that arrive broken or defective will be replaced at no cost. For items that do not arrive broken or defective, restocking and shipping fees may apply as outlined in our returns policy.
We have made every effort to display as accurately as possible the colors and finishes of our products that appear on the site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color or finish will be accurate. Also, depending on the method used to apply finish/color on a fixture, there may be some variation in finish/color on the same product.
You agree to defend, indemnify and hold LAMPSEXPO.COM harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.
Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED BY LAMPSEXPO.COM ON AN "AS IS" AND "AS AVAILABLE" BASIS. LAMPSEXPO.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE site OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS site. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, LAMPSEXPO.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, LAMPSEXPO.COM DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS WEB SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE LAMPSEXPO.COM WEB SITE, THAT YOUR USE OF THE WEB SITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL LAMPSEXPO.COM OR ANY OF ITS EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE THIS AND OTHER LAMPSEXPO.COM WEB SITES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF LAMPSEXPO.COM HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL LAMPSEXPO.COM BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE FEES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE SITE DURING THE SIX MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE.
The exclusion or restriction of implied warranties or liability for certain categories of damages is not allowed in some US states and foreign countries. Some or all of the restrictions above may therefore not apply to you to the extent they are prohibited or superseded by state or national provisions.
Severability Clause If any provision or provisions of this Agreement shall be held to be invalid, illegal, unenforceable or in conflict with the law of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
LampsExpo.com grants you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of LampsExpo.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of LampsExpo.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of LampsExpo.com and our affiliates without express written consent. You may not use any meta-tags or any other "hidden text" utilizing LAMPSEXPO.COM name or trademarks. Any unauthorized use terminates the permission or license granted by LAMPSEXPO.COM. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of LAMPSEXPO.COM so long as the link does not portray LAMPSEXPO.COM, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any LAMPSEXPO.COM logo or other proprietary graphic or trademark as part of the link without express written permission.