Return Request Window
If you are not satisfied with your purchase within 30 days, for any reason, you may request an RGA (return goods authorization) Number and a refund. No returns are allowed after 30 days of purchase.
The following items are non-returnable:
- Items that are custom made or made-to-order
- Clearance and open box items
- Items that have been altered, installed, or are otherwise NOT in resellable condition and in original packaging
- Items returned without an RGA (return goods authorization) number
- Products from Robert Abbey, Schonbek, Fine Art Lamps, Swarovski Lighting
*The following products do have a restocking fee of 25%: Items from Hubbardton Forge, Troy, CSL, Corbett, orders of $1,000 or more, and items ordered at a quantity of 4 or more. If you need to purchase 4 or more of an item, and are unsure, please make a purchase of one to make sure the product will meet your needs.
The re-stocking fee is a fee that we are charged when returning the item to the manufacturer. It is one of the terms of our contract; however, we do our best not to pass on this cost to our customers. For this reason, we will cover the restocking fees, meaning you DO NOT pay a restocking fee (other than brands specified above), so long as you make the replacement order of equal or higher value with us. If you are in any way unsure about the viability of a product feel free to contact one of our product specialists for our. We will do everything we can to help make the right selection.
Once you have an RGA Number:
- Include all original packing materials, proof of purchase, manuals and accessories with the product to avoid any additional fees.
- We recommend items be returned via UPS or insured parcel post for proof of delivery. Be certain the items are secure in their packaging so damage does not occur while they are in transit back to our warehouse. We also recommend that you reuse the original shipping carton and packing materials.
- Buyer is responsible for all freight charges, including the cost of the original shipment to buyer on orders that qualified for a Free Shipping promotion.
- Credit is issued, less restocking and shipping fees, once the return has been processed by the manufacturer. Inspections, approval, and processing of returns varies based on manufacturer.