Product Pricing and Availability:

From time to time an entry error may occur in the contents of the site. By placing an order(making offer) with LAMPSEXPO.COM or any of the affiliated sites, you are accepting this possibility and will not hold LAMPSEXPO.COM responsible for any error resulting in incorrect information (including pricing and availability), resulting from typographical, photographical, or other errors. With respect to orders made to LAMPSEXPO.COM , we cannot confirm the price of an item until your order/offer is received. Despite our efforts, a small number of the items on our websites may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you with the correct pricing or cancel your order and notify you of such cancellation. By submitting your order, you agree that LAMPSEXPO.COM will not be held liable for price discrepancies and you acknowledge and understand that human error does occasionally occur, especially when dealing with such a large number of items. You also understand that we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

Product Descriptions:

We do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product you purchase from us is not as described, your sole remedy is to return it in unused condition; however, items that arrive broken or defective will be replaced at no cost. For items that do not arrive broken or defective, restocking and shipping fees may apply as outlined in our returns policy.

We have made every effort to display as accurately as possible the colors and finishes of our products that appear on the site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color or finish will be accurate. Also, depending on the method used to apply finish/color on a fixture, there may be some variation in finish/color on the same product.

Indemnification

You agree to defend, indemnify and hold LAMPSEXPO.COM harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED BY LAMPSEXPO.COM ON AN "AS IS" AND "AS AVAILABLE" BASIS. LAMPSEXPO.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE site OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS site. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, LAMPSEXPO.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, LAMPSEXPO.COM DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS WEB SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE LAMPSEXPO.COM WEB SITE, THAT YOUR USE OF THE WEB SITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL LAMPSEXPO.COM OR ANY OF ITS EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE THIS AND OTHER LAMPSEXPO.COM WEB SITES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF LAMPSEXPO.COM HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL LAMPSEXPO.COM BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE FEES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE SITE DURING THE SIX MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE.

The exclusion or restriction of implied warranties or liability for certain categories of damages is not allowed in some US states and foreign countries. Some or all of the restrictions above may therefore not apply to you to the extent they are prohibited or superseded by state or national provisions.

Applicable Law

This Agreement shall be governed by and construed under California law as such law applies to agreements between California residents entered into and to be performed within California. Any action or proceeding arising out of or related to these Terms of Use or your use of this site must be brought in the state or federal courts of California. No action of LAMPSEXPO.COM other than an explicit written waiver signed by owner may be interpreted as a waiver or amendment of any of these Terms and Conditions of Use or Privacy Policy. Should any clause of these Terms and Conditions of Use or Privacy Policy be found unenforceable, wherever possible this will not affect any other clause and each will remain in full force and effect.

Severability Clause If any provision or provisions of this Agreement shall be held to be invalid, illegal, unenforceable or in conflict with the law of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.

General Terms of Use

LampsExpo.com grants you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of LampsExpo.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of LampsExpo.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of LampsExpo.com and our affiliates without express written consent. You may not use any meta-tags or any other "hidden text" utilizing LAMPSEXPO.COM name or trademarks. Any unauthorized use terminates the permission or license granted by LAMPSEXPO.COM. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of LAMPSEXPO.COM so long as the link does not portray LAMPSEXPO.COM, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any LAMPSEXPO.COM logo or other proprietary graphic or trademark as part of the link without express written permission.

Note: We reserve the right to change these Terms and Conditions of Use, the Privacy Policy, prices, information and available contractual license terms featured on this website without notice. These conditions set out the complete and entire agreement between LAMPSEXPO.COM and you pertaining to your use of this website.

Return Policy

If you are not satisfied with your purchase within 30 days, for any reason, you may request an RGA (return goods authorization) Number and a refund. No returns are allowed after 30 days of purchase.

Non-Returnable

The following items are non-returnable:

  • Items that are custom made or made-to-order
  • Clearance and open box items
  • Items that have been altered, installed, or are otherwise NOT in resellable condition and in original packaging
  • Items returned without an RGA
  • Products from Robert Abbey, Schonbek, Fine Art Lamps, Swarovski Lighting

Restocking Fee

*The following products do have a restocking fee of 25%: Items from Hubbardton Forge, Troy, CSL, Corbett, orders of $1,000 or more, and items ordered at a quantity of 4 or more. If you need to purchase 4 or more of an item, and are unsure, please make a purchase of one to make sure the product will meet your needs.

The re-stocking fee is a fee that we are charged when returning the item to the manufacturer. It is one of the terms of our contract; however, we do our best not to pass on this cost to our customers. For this reason, we will cover the restocking fees, meaning you DO NOT pay a restocking fee (other than brands specified above), so long as you make the replacement order of equal or higher value with us. If you are in any way unsure about the viability of a product feel free to contact one of our product specialists for our. We will do everything we can to help make the right selection.

RGA Details

Once you have an RGA:

  • Include all original packing materials, proof of purchase, manuals and accessories with the product to avoid any additional fees.
  • We recommend items be returned via UPS or insured parcel post for proof of delivery. Be certain the items are secure in their packaging so damage does not occur while they are in transit back to our warehouse. We also recommend that you reuse the original shipping carton and packing materials.
  • Buyer is responsible for all freight charges, including the cost of the original shipment to buyer on orders that qualified for a Free Shipping promotion.
  • Credit is issued, less restocking and shipping fees, once the return has been processed by the manufacturer. Inspections, approval, and processing of returns varies based on manufacturer.

Shipping

We only ship within the 48 contiguous US states. (Excluding: PO Boxes & APO/FPO Addresses)

Orders that qualify (Orders $99+) for the Free Shipping Promotion are shipped using Ground Service. Typical transit time for ground service are 3-5 business days (excluding weekends & holidays). Contact us if you require expedited shipping.

Transit time does not include processing lead times. Processing lead times is the time required to prepare the items for shipping. Transit and lead times are estimates.

Typical lead times are 1-3 business days. Items that require assembly typically ship within 5-7 business days. Items made to order typically ship within 2-4 weeks.

Buyer is responsible for all freight charges, including the cost of the original shipment to buyer on orders that qualified for a Free Shipping promotion.

We (the seller) reserve the right to require a signature upon delivery.

Delivery

Despite our best efforts, products do occasionally arrive with broken glass/shade. Items received with broken glass/shade are not considered defective products. Upon notification, we will do our best to send you the replacement glass in a timely manner and at no cost. It is the buyers responsibility to notify seller of any damage to the fixture within a reasonable time, not to exceed 48 hours after delivery.

LTL Shipments (Truck Delivery) require delivery coordination between the buyer and trucking company.
- Buyer is responsible for contacting the trucking company for coordination, and any additional fees incurred outside of initial shipping quote.
- Services that may incur additional fees are, but not limited to; lift gate service, residential delivery, re-routing, storage, and/or white glove services.
- Buyer is to refuse delivery of damaged upon arrival shipments with detailed photos.

Items that are received broken or in defective condition will be replaced at no cost to buyer. Damaged boxes and packaging should NOT be accepted. It is the buyer's responsibility to inspect shipments immediately and notify us of any defect.

In cases where an item is shipped incorrectly due to our error, we will issue a call tag for pickup and send out the correct item. It is the customers duty to inspect shipments upon arrival and notify us of any errors in shipment. Under no circumstances will replacements or exchanges be accommodated if the item has been modified, installed, or is no longer in original packaging and saleable condition.

Buyer must report any defects, damages, and incorrect items within 48 hours of delivery along with detailed photos.

We (the seller) can not be held responsible for missing ordered item(s) once the shipping company records the shipment as delivered.

Failed Delivery

If a shipment is returned due to the delivered inability to deliver, for reasons including but not limited to:

  • Customer not being available to sign for the delivery where a shipment is sent with a signature requirement. This covers orders over $100;
  • Inability to deliver due to a bad or incorrect address;
  • Refused due to buyers remorse;

the buyer is responsible for all shipping charges, including the cost to re-deliver the order.

Privacy and Cookie Policy

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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